Returns, Refunds & Cancellation Policy – Nirvan Jewels

At Nirvan Jewels, we want you to shop with confidence. If you have a concern about an order, please review the guidelines below or contact us at nirvanjewelsindia@gmail.com.

1. Return Request Window

Requests for standard returns or exchanges must be raised within 48 hours (2 days) of delivery. Requests made after this window may not be eligible for a standard return.

If you receive a damaged, defective or incorrect product, please contact us promptly, preferably within 48 hours of delivery. This timeframe does not limit rights or remedies available under applicable consumer protection laws.

2. Standard Return Eligibility

A standard return may be accepted when:

• The product is unused and unworn.
• Original packaging, tags and seals are intact.
• The product has not been damaged, altered or misused by the customer.
• The request is made within the applicable return window and our team confirms eligibility.

Earrings and pierced jewellery items are not eligible for standard returns for hygiene reasons. This does not affect remedies for items received damaged, defective or incorrect, or other statutory rights.

3. How to Request a Return

Email nirvanjewelsindia@gmail.com with your order number, reason for return and clear product photographs. For an issue involving damage or an incorrect item, please include photographs that show the issue.

Our team will review the request and provide instructions when a return is eligible. Submitting a return request does not mean the refund has been approved. Please do not send products back before receiving return instructions.

4. Return Shipping

For approved standard returns, the customer is responsible for the return shipping cost. Please pack the product securely and use a trackable courier where possible.

For verified damaged, defective or incorrect products that need to be returned, Nirvan Jewels will arrange pickup or suitable return shipping at no additional cost to the customer, as applicable.

5. Inspection and Final Return Approval

For a return-based refund, the returned product must first be received by Nirvan Jewels, inspected by our internal quality-check team and approved. We will then communicate the outcome and process the applicable refund, store credit or replacement.

No return-based refund is initiated merely because a request was submitted or a parcel was sent back. If a return is rejected after inspection, we will explain the reason and communicate arrangements for returning the product when appropriate.

This inspection process does not apply to eligible cancellations before dispatch and does not override statutory consumer remedies.

6. Prepaid Order Refunds

For an approved return paid by UPI, card, net banking or another prepaid method, we will initiate the refund to the original payment method within 7–10 business days after inspection and approval. The time taken to receive the funds may also depend on the payment provider or bank.

7. Cash on Delivery (COD) Refunds

For approved standard COD returns, we normally issue store credit within 3–5 business days after inspection and approval. Store credit can be used for future Nirvan Jewels purchases.

Where a monetary refund is due under the replacement-unavailable rule below or applicable consumer protection requirements, we will arrange payment by UPI or bank transfer, since COD payments have no original online payment method to reverse.

8. When an Approved Replacement Is Unavailable

If an approved replacement is unavailable, we may offer a suitable alternative product. If the customer does not wish to accept the alternative, a monetary refund will be provided: to the original payment method for prepaid orders, or by UPI/bank transfer for COD orders.

Where a product return is required, the applicable return inspection and approval process will be completed first, subject to consumer protection requirements.

9. Partial Returns on BOGO Orders

Customers may request partial returns on eligible Buy 1 Get 1 at 50% Off purchases, subject to the standard return conditions.

If only part of a qualifying BOGO purchase is returned, the promotional discount is recalculated based on the products kept. If the remaining purchase no longer qualifies, the BOGO discount is removed from the remaining product, and the refund is adjusted accordingly.

Any additional payment-method or order-level discounts will also be considered when calculating the amount refundable. The final refund is based on the amount actually paid and the revised promotional eligibility. Return-based refunds are processed only after receipt, inspection and approval.

This rule does not restrict statutory remedies for damaged, defective or incorrect goods.

10. Damaged, Defective or Incorrect Products

Please contact us promptly with your order number and photographs if a product arrives damaged, defective or incorrect. We will review the issue and arrange return or pickup instructions if needed.

An appropriate replacement, refund or other remedy will be provided in accordance with applicable consumer protection laws. Your statutory rights are not limited by our standard return window or inspection procedures.

11. Order Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched:

• Prepaid orders: We will cancel the order and initiate a full refund to the original payment method. Bank/payment-provider credit timelines may vary. No return inspection is necessary.
• COD orders: We will cancel the order. No refund is required because no payment has been collected.
• Pay After Delivery orders: If payment has not been collected, we will cancel the order and request the applicable payment authorization be cancelled or released through the provider. If payment has been collected, the applicable monetary refund will be processed.

12. Cancellation After Dispatch

Once an order has been dispatched, immediate cancellation may not be possible. Return, delivery or refund concerns will be handled under the relevant provisions of this policy and applicable law.

13. Contact Us

For returns, refunds, replacements or cancellations, contact Nirvan Jewels at nirvanjewelsindia@gmail.com.